If you're unable to remember your current password to access your ID.me, you can have reset instructions sent to the e-mail address on record by clicking the "Forgot password" link on the ID.me sign-in screen.
Please follow these steps to reset your password:
Step 1: Click the "Sign In" button on the home screen.
Step 2: Click the "Forgot Password" link located underneath the password field.
Step 3: Enter your e-mail address in the field provided and then click "Continue".
Step 4: You will be emailed a 6-digit code that will allow you to enter a new 8-character password. When you receive the 6-digit code, you will enter that code before entering your new password.
Note: You will need to stay on this page and retrieve your code from a new tab, window, device, etc. Otherwise, you will need to request a new code to get back to this screen.
Your new password must be at least 8 characters and must also include one uppercase letter and one number. The subject of the password reset e-mail will be "Your ID.me account password reset code".
Note: The password and password confirmation need to match exactly in order for the password reset to be successful. If you encounter an error at this stage, please re-type the password and ensure that the passwords are exactly the same (including uppercase and lowercase letters).
If the code you've received is expired, please request a new code by clicking the "Send it again" link.